GUEST POST: The Dependable Lexus

By Olivia Kane

Remaining one of the most reliable luxury brands on the market, the Lexus recently confirmed its dependable reputation by taking a J.D. Power and Associates award for customer satisfaction; the award evaluates satisfaction reports from 37,000 owners with cars over the past three years, with the 2010 Lexus line being the main focus. Lexus beat out rivals such as Porsche, Lincoln, and Mercedes-Benz to take the award, which can be largely attributed to positive responses to the most recent Lexus ES 350, the RX, the LS, and hybrid models - the latter have become a core part of Lexus’s appeal going into the future.
A new range of Lexus

The entry level ES 350 joins Lexus’s IS car in providing compact executive and saloon style appeals for drivers. The ES’s particular dependability comes through its 3.5 litre V6 petrol engine, and its finely tuned suspension and mechanics, making it one of the most stable and fuel efficient cars on the road. The IS’s rear wheel drive option, which is receiving an upgrade this year to include new hybrid and 250 models, has also received praise for its long term strengths.

 The Lexus RX can also be singled out for praise, if only for the fact that it remains one of the simplest luxury cars to drive, and one of the most comfortable; the RX includes a 3.5 litre V6 engine and electric motors in its hybrid version, which produces an overall emissions level of just 145 g/km; RX models can also reach 0-62mph in 7.8 seconds, and benefit from 20 per cent Benefit in Kind taxes.
Lexus LF-S

In terms of the larger luxury segment of Lexus’s range, the LS 460 continues to provide value for money in terms of comfort and longevity; the LS has recently been tweaked to include new features, and a premium F Sport trim that puts the Lexus close to BMW in terms of quality - Brembo performance brakes, a V8 engine, and an eight speed automatic gearbox option defines the LS’s strengths, and put it into the same league as the Mercedes V8 and the Audi A8.

A large part of Lexus’s reliability over the past few years has, however, been down to the Japanese carmaker’s extensive investment in hybrid technology, which includes models such as the CT 200h, the GS 450h, the LS 600h L, and the RX 450h. Of these cars, the GS 450h delivers a top speed of 155 mph, and a CO2 output of 141 g/km. All models also come with a wide range of safety features and driver assists.

In this context, Lexus has recovered from a slight dip in customer satisfaction from 2008 to 2011, when there were several vehicle recalls, and has regained its reputation as a dependable staple of the luxury car market. Further improvements in terms of developing new hybrids, and the recent announcement of a new IS range, means that Lexus are entering 2013 poised to continue to challenge for the title of the safest and most satisfying luxury marque available in the current market.

About the Author
Olivia is a motoring enthusiast who is really chuffed with the IS. She just recently bought from a new IS range of Lexus.